FAQs

Frequently Asked Questions

What will be the power consumption?
5W for controller, 8W for the solenoidal valve during operation time.
Will the SmartGro device work if there is any power loss or in situation of no power? Any alternative?
The device needs to be powered continously, If there is a power failure, when the device is rebooted it will check for any missed schedules and do watering accordingly.
In case of hardwater (treated water) there are chances of debris, in that case what is the solution?
We recommend to install a water filter to avoid clogging issues.
What is the warranty period? What all parts are covered under warranty period?
6 months, List available with us along with single parts list and pricing
Is there warranty for Drip Kit?
No there is no warranty
Will we provide after service for drip kit?
No, but can go with AMC kind of approach upon mutual agreement with customer
What does the led indication on the control unit mean?
Blue: No schedule or event is active, there is no schedule or event present. Green: Active schedule or event is in background. Green Blinking: schedule and event is currently running.
What if the hardware device is not getting detected via Bluetooth? Android device(Nokia 6.1 plus) failed to detect the hardware device. “No device found” was the message we obtained after every search.
Nokia 6.1plus, android version 9 Tried to pair and cancel it. Then, installed BLE SCANNER APP from the playstore and tried a demo communication of DIN. BLE SCANNER App communicated successfully. Tested smartgro once more and this time, scanning was successful. uninstalled the BLE scanner app, yet the smartgro works fine. probable case(not confirmed): BLEscanner started some ble service forcefully.
When bluetooth turned off from the settings, app UI didn’t respond to disconnection, thus a user was able to perform many operations which were available only when the bluetooth connectivity is available.
Reason: When the bluetooth is turned off from android device, BluetoothGattCallback.onConnectionStateChange() is not being called for BluetoothProfile.STATE_DISCONNECTED or BluetoothProfile.STATE_DISCONNECTING thus the app is not being notified about the loss of connection. Observations: Issue reproduced on some devices: Nokia 6.1 plus (Android version 9), Honor 7A(~) Failed to reproduce issue on: Redmi note 4((MIUI 9.0/9.0.3)Android 7.0), Honor 7X(EMUI 9.1(Android 9)) Previously reported issues(Unsolved): A Similar issue has been reported on Stackoverflow having a link to the issue reported to Google. This issue was closed as infeasible due to other reasons. Previous occurence of the issue(on Nokia 6.1 plus): Same case was tested in order to determine the “timeout” for bluetooth disconnection notification, and failed to reproduce any occurence of this issue, moreover timeout for disconnect notification in this case(bluetooth turned off from Android device) was recorded to be less than 1 second and 5 seconds(line number 2500) when disconnected from hardware side respectively. This issue was first noticed on 4th october 2019 on this device. Noticeably, there was a security patch update for this device on 1st september, which was installed on the device after mid september 2019. Experienced the same issue in the same pattern (as discussed in the previous point) in BLE SCANNER APP. Solution: No solution has been found yet. A workaround has been implemented, which is: to create a broadcast intent for Bluetooth State Changed (particularly: State OFF)
Honor phones have issues detecting ble and connecting to it.
Description: A client with the smartphone Honor 20i (HRY-AL00Ta) EMUI 9.0. Issue reported is that the app failed to search out for smartgro hardware device during the register device process. Observation: The app failed to detect the smartgro hardware device for multiple attempts. Solution for Issue 1 case was tried out, but failed. This smartphone even failed to detect device normally in the bluetooth scan. Further reported that after an too many attempts, the app somehow managed to connect once at the end of the day Note: Other similar issues were reported in the devices like Honor 9 and Honor 7A